Full schedule, patients who actually show up

How it works:

• •Patient receives booking link (WhatsApp, web, social media)
• •Sees real-time availability
• •Selects doctor, service and time
• •Confirms data and books
• •Receives instant confirmation

Benefits:

• -No reception calls to schedule
• -Works outside office hours
• -Patients prefer autonomy (87% according to studies)
• -Direct integration with your schedule

Customization:

• -Custom link: nevatal.com/your-clinic
• -Your brand colors
• -Services and prices visible or hidden
• -Custom fields (consultation reason, etc.)

Automatic flow:

• •24 hours before: Reminder with "Confirm appointment" button
• •If confirmed: Marked as confirmed, reminder 2h before
• •If not confirmed: Alert to reception for manual call
• •2 hours before: Final reminder with address and recommendations

Messages include:

• -Appointment date and time
• -Doctor's name
• -Service/procedure
• -Clinic address
• -Confirmation button
• -Rescheduling option

Effectiveness rate:

• -98% open rate (vs 20% email)
• -85% confirm in less than 1 hour
• -95% of confirmed actually show up

Configuration includes:

• •Weekly schedule:: Different for each day
• •Duration by service:: 30min botox, 1h new consultation
• •Break blocks:: Lunch, breaks
• •Non-working days:: Vacations, conferences
• •Simultaneous capacity:: 1 or more patients (e.g.: dentistry)

Synchronization:

• -Changes reflect instantly in online bookings
• -Patients only see actually available times
• -Prevents double bookings automatically

Available states:

• •Scheduled:: Just created, pending confirmation
• •Confirmed:: Patient confirmed via WhatsApp
• •In Progress:: Patient arrived, consultation started
• •Completed:: Consultation finished, record closed
• •Cancelled:: Cancelled by patient or clinic
• •No Show:: Patient didn't arrive or cancel

Automatic transitions:

• -Scheduled → Confirmed (when confirming WhatsApp)
• -Confirmed → In Progress (when opening medical record)
• -In Progress → Completed (when closing record)

Reports:

• -Confirmation rate by period
• -No-show rate by doctor
• -Most booked services
• -Peak demand times

Rescheduling:

• •Patient requests date/time change
• •System shows available options
• •Selects new date
• •Automatic confirmation
• •Notification to doctor and reception

Cancellation:

• -Patient cancels from WhatsApp
• -System frees the time slot
• -Notification to clinic
• -Optional: penalty charge
• -Slot available for new bookings

Configurable policies:

• -Minimum time to cancel (e.g.: 24h before)
• -Maximum number of reschedules
• -Penalties for late cancellation
• -Automatic blocking of frequent no-show patients

Functionalities:

• •Schedule by location:: Independent but synchronized
• •Doctors in multiple locations:: Different schedules by location
• •Bookings by location:: Patient chooses preferred location
• •Consolidated reports:: Unified view of all locations
• •Appointment transfer:: Move appointment between locations

Use cases:

• -Main clinic + branch
• -Doctor sees patients at 2-3 different locations on different days
• -Expansion to new cities

Available views:

• •Day:: Hour by hour, all doctors
• •Week:: 7-day view, planning
• •Month:: General view, identify gaps
• •Individual doctor:: Only one doctor

Quick interactions:

• -Drag and drop to reschedule
• -Click to see details
• -Double click to edit
• -Colors by state or service
• -Filters: doctor, location, service, state

Integrated flow:

• •Patient arrives for appointment
• •Click on appointment → "Start consultation" button
• •Opens medical record with patient data
• •Document consultation
• •When saving record → appointment marks "Completed"
• •Generate invoice from same screen

Synchronized data:

• -Patient information
• -Allergies and conditions
• -Previous appointment history
• -Scheduled services