The channel your patients actually check
In Colombia your patient already lives on WhatsApp. Reminders, prescriptions and results go out there — automatically, on the channel they actually open.
Communication where your patients live
Email goes unopened. SMS is expensive. Calls go unanswered. WhatsApp is where your patient already replies every day.
Nevatal integrates WhatsApp Business API officially. Automatic reminders, digital prescriptions, lab results, payment confirmations - everything via WhatsApp. Your patients respond, confirm, and receive information on the channel they use all day.
Features that transform your communication
Automatic Appointment Reminders
Automatic message 24h before with "Confirm appointment" button. If confirmed, second reminder 2h before.
Message includes:
- •Exact date and time
- •Doctor's name
- •Service/procedure
- •Clinic address
- •Confirm button
- •Reschedule option
Effectiveness: the patient confirms with one tap
Digital Prescription Delivery
At end of consultation, prescription PDF arrives automatically to patient's WhatsApp.
Lab Orders
Digital order + preparation instructions (fasting, schedule) sent via WhatsApp.
Payment Confirmations
DIAN invoice + payment receipt sent automatically post-consultation.
Results Notifications
Alert when lab results are ready to pick up or review.
Meta-Approved Templates
All messages use pre-approved templates by Meta (WhatsApp Business API requirement).
Templates included:
- -Appointment reminder
- -Appointment confirmation
- -Medical prescription
- -Lab order
- -Payment confirmation
- -Results available
Two-Way Conversation
24-hour window to respond to patient questions. Natural conversation within the allowed period.
Message History
All WhatsApp messages recorded in patient profile. Complete traceability.
Why WhatsApp Works in Colombia
Colombia Statistics:
- •93% penetration
- •The channel they actually open
- •Preferred communication channel
- •More used than calls/email
vs Alternatives:
- -Email: goes unopened
- -SMS: $100+ COP each
- -Calls: Don't answer
Use Cases
Case 1: No-Show Reduction
An aesthetic clinic sends automatic WhatsApp reminders before every appointment.
Case 2: Efficient Post-Consultation
Patient leaves consultation, in 30 seconds has on WhatsApp: prescription PDF + DIAN invoice + next appointment.
Case 3: Lab Follow-up
Order sent via WhatsApp with instructions. Patient goes prepared. Results ready → automatic notification.
Setup Process
- 1Create WhatsApp Business API account (we guide you)
- 2Verify number with Meta
- 3Connect to Nevatal (1 click)
- 4Ready - automatic messages working
Time:
20-30 minutes
WhatsApp Cost:
~$0.005 USD per message (included in plan)
Frequently Asked Questions
Do I need WhatsApp Business API?
Yes. It's different from WhatsApp Business app. We help you set it up.
How much do they charge per message?
Meta charges ~$0.005 USD (~$20 COP). Included in your Nevatal plan.
Can I use my current number?
It depends. Ideally a new number for API. We advise you.
Do patients need to install anything?
No. Regular WhatsApp they already have.
Can I customize messages?
Within Meta-approved templates. Customizable variables (name, date, etc.)
What if patient doesn't have WhatsApp?
Rare (93% in Colombia). System allows sending SMS or email as backup.
Is it legal to send medical information via WhatsApp?
Yes, with patient consent and WhatsApp's end-to-end encryption.
How many messages can I send?
Unlimited in your plan. Meta charges per message sent.
Communicate where your patients are
In 10 minutes: connect WhatsApp, send a reminder and see the confirmation in real time. Included in the One and Pro plans.